Our privacy notice will inform you how and why we process, store, and use your personal data, and explains your privacy rights and how the law protects you.
It also explains your rights in relation to your personal information and how to contact us in the event you have a complaint.
If you’re under the age of 16, please do not give us your personal information unless you have been given premised by your parents or legal guardian. For EU and California residents, special considerations may apply as set forth below.
Our contact details
Information we hold
We currently collect and process the following information:
- Personal identifiers (first and last name)
- Contact details (telephone number, email address, billing address, delivery address)
- Financial details (through third party websites such as, but not limited to PayPal/Stripe)
- Sensitive information (such as personal health related data; data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs; data concerning a person’s sex life or sexual orientation)
- Profile data (if you create a profile this will record any purchases you have made, and your details will be stored by the host platform)
- Usage Data (information about how you use our website, products and services)
- Technical Data (internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website)
How we get the information and why we have it
We use a range of methods to collect data from you. This can be through our website or scheduling platform, by email, at an event or course, at a one-to-one session, through social media, etc.
The majority of the personal information we process is provided to us directly by you for one of the following reasons:
- To purchase a product or service.
- To provide you with updates and newsletters on our products and/or services.
- We may receive technical personal data about you from analytics providers.
- We may receive contact, financial and transaction data from providers of technical, payment and delivery services.
Under the General Data Protection Regulation (GDPR), the lawful basis’ we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact details above.
(b) We have a contractual obligation.
(c) You have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to:
- Provide a service to you.
- To contact you from time to time with updates or information about our products or services.
- For marketing purposes.
- To process any payments or recover any debt.
- To notify you about any changes to our policies.
- To make suggestions and recommendations to you about goods or services that may be of interest to you.
How we store your information
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Your information is securely stored within our digital and cloud database.
We only retain your personal data for as long as necessary to fulfil the purposes we collect it for.
When determining the appropriate retention period for personal data, we assess the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep your personal data for the time you are our client and for 3 years from the date of your last engagement with us. We will then dispose your information if it is no longer required by deleting it from our database.
We will keep basic information about our customers for 4 years after they cease being customers for tax purposes.
Disclosure of your data
We respect your privacy and are committed to protecting your personal data. Subject to the exception below, we will not knowingly share your data with third parties.
There may be exceptional occasions where we need to disclose your data to others-where there is a requirement by law or where there is a threat to life.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access — You have the right to ask us for copies of your personal information.
- Your right to rectification — You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing — You have the right to ask us to restrict the processing of your information in certain circumstances.
- Your right to object to processing — You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability — You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
- You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please ensure that you have sent your request to us in writing and have received a confirmation email to acknowledge receipt.
- Please contact us using the details above if you wish to make a request.
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we suggest that you to read the privacy notice of every website you visit.
We do not share your personal data with any third parties unless you have given your consent for us to do so.
California Privacy Rights
If you are a California customer, you have the right to receive, once per year, free of charge:
1) the identity of any third-party company to which we have disclosed your personal information as defined by California’s “Shine the Light” law for that company’s own direct marketing purpose; and
2) a description of the categories of personal information disclosed. To request this information, please contact us at email@example.com. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email or mail address.
Changes to this privacy notice
We may make changes to this privacy notice and if we make any changes, we will inform you through our website.
How to complain
Customer satisfaction is important to us. Please contact us directly at firstname.lastname@example.org in the first instance if you are dissatisfied with our service(s). We will endeavor to rectify your complaint by working with you to resolve the issue.